The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event, will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits, arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, Alma House Therapy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
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Alma House Therapies is committed to protecting and respecting your privacy.
In accordance with the GDPR (2018), Alma House Therapies has the following policies regarding how we use and process your data:
Gaining your Consent
When you contact Alma House Therapiesd we will request your consent to store your personal information and inform you how your information will be used and how long we will store your information, and in instances when it might be necessary to share this with other services and organisations.
What Information do we record?
The information we request from you may include personal or sensitive information, such as:
First Name or Given Name
Family Name or surname
Date of Birth
GP Contact Details
Sensitive Personal Information
Gender, Ethnicity and Marital status
Religious or other Cultural Beliefs
Physical and Mental health conditions
Offences (including alleged offences)
Financial information, including bank account details
Visitors to Our Websites
When someone visits our websites:
We use a third-party service, google analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our sites. This information is processed in a way that does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. If we do want to collect personally identifiable information through our websites, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
People who contact us on Social Media
Alma House Therapies uses a range of social media platforms including Facebook, Instagram and LinkedIn. If you send us a private direct message this will be stored for a maximum of 7 years if storage is required. Messages will not be shared with any other organisation.
People Who Email Us
Alma House Therapies uses Googlemail to supply our email service, and Wix.com to host our website including the online enquiry forms on our website. Both companies are required to be complaint in protecting your data. Both Googlemail and Wix offer HTTPS secure websites and are encrypted. We also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
People Who Use Alma House Therapies Services
The personal information we collect about those who use our services is used to provide the services requested and to operate our business efficiently. We use it for billing, identification, authentication, service improvement, research, and for contacting you when necessary.
If you engage in any of our therapeutic services we will hold your contact details, and personal information which we take as part of the clinical assessment required to provide that service to you. This information is held securely and kept for a period of 7 years in accordance with our Public Liability Insurance guidelines.
We recognise that the information you provide to us maybe sensitive and we will respect your confidentiality. We keep Information about you confidential. This means we store it securely and control who has access to it. We will not share any information where we are not legally or ethically required to do so (please see Information sharing below for further details.)
We may disclose personal information when it is required to assist with a lawful investigation or comply with the law.
Please note, that disclosure of personal data may be released without your prior consent to the police for the following purposes:
Prevention of Terrorism Act (1989) and Terrorism Act (2000)
The Road Traffic Act (1988)
By Court Order
Under Section 47 of the Children Act (Safeguarding)
We will not sell, rent or share your personal information with third parties in other ways without your consent.
Access and Correction
You can request access to personal information we hold about you. We will provide this except in the limited circumstances in which we are permitted not to. You may request that we correct personal information we hold about you that is inaccurate or out-of-date. If you request that we delete your personal information, we will take all reasonable steps to do so unless we need to keep it for legal purposes or for other exemptions to the right to erasure in GDPR Article 17(3).
If you wish to do this, please contact Alma House Therapies, 44 West Street, Earl Shilton, Leicestershire, LE9 7EL.
Questions or Complaints
You can contact us at
If you have a complaint about how your personal information has been handled, please let us know us immediately. We take your privacy seriously and we will respond to your complaint as soon as we can.