Alma House Therapies is committed to protecting and respecting your privacy.

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In accordance with the GDPR (2018), Alma House Therapies has the following policies regarding how we use and process your data:

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Gaining your Consent

When you contact Alma House Therapiesd we will request your consent to store your personal information and inform you how your information will be used and how long we will store your information, and in instances when it might be necessary to share this with other services and organisations.

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What Information do we record?

The information we request from you may include personal or sensitive information, such as:

Personal Information

• First Name or Given Name

• Family Name or surname

• Address

• Telephone Numbers

• Date of Birth

• GP Contact Details

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Sensitive Personal Information

• Gender, Ethnicity and Marital status

• Religious or other Cultural Beliefs

• Physical and Mental health conditions

• Sexuality

• Offences (including alleged offences)

• Financial information, including bank account details

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Visitors to Our Websites

When someone visits our websites:

• www.almahousetherapies.co.uk

We use a third-party service, google analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our sites. This information is processed in a way that does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. If we do want to collect personally identifiable information through our websites, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

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People who contact us on Social Media

Alma House Therapies uses a range of social media platforms including Facebook, Instagram and LinkedIn. If you send us a private direct message this will be stored for a maximum of 7 years if storage is required. Messages will not be shared with any other organisation.

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People Who Email Us

Alma House Therapies uses Googlemail to supply our email service, and Wix.com to host our website including the online enquiry forms on our website. Both companies are required to be complaint in protecting your data. Both Googlemail and Wix offer HTTPS secure websites and are encrypted. We also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

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People Who Use Alma House Therapies Services

The personal information we collect about those who use our services is used to provide the services requested and to operate our business efficiently. We use it for billing, identification, authentication, service improvement, research, and for contacting you when necessary. 

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If you engage in any of our therapeutic services we will hold your contact details, and personal information which we take as part of the clinical assessment required to provide that service to you. This information is held securely and kept for a period of 7 years in accordance with our Public Liability Insurance guidelines.

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We recognise that the information you provide to us maybe sensitive and we will respect your confidentiality. We keep Information about you confidential. This means we store it securely and control who has access to it. We will not share any information where we are not legally or ethically required to do so (please see Information sharing below for further details.)

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Information Sharing

We may disclose personal information when  it is required to assist with a lawful investigation or comply with the law.

Please note, that disclosure of personal data may be released without your prior consent to the police for the following purposes:

• Prevention of Terrorism Act (1989) and Terrorism Act (2000)

• The Road Traffic Act (1988)

• By Court Order

• Under Section 47 of the Children Act (Safeguarding)

 

We will not sell, rent or share your personal information with third parties in other ways without your consent.

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Access and Correction

You can request access to personal information we hold about you. We will provide this except in the limited circumstances in which we are permitted not to. You may request that we correct personal information we hold about you that is inaccurate or out-of-date. If you request that we delete your personal information, we will take all reasonable steps to do so unless we need to keep it for legal purposes or for other exemptions to the right to erasure in GDPR Article 17(3).

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If you wish to do this, please contact Alma House Therapies, 44 West Street, Earl Shilton, Leicestershire, LE9 7EL.

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Questions or Complaints

You can contact us at info@almahousetherapies.co.uk

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If you have any questions about this Privacy Policy or the way that we handle your personal information, please let us know.

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If you have a complaint about how your personal information has been handled, please let us know us immediately. We take your privacy seriously and we will respond to your complaint as soon as we can.

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